Refund policy

Returns & Refund Policy

Hundsport UK

At Hundsport UK, we take pride in supplying quality products for dogs and their handlers. We hope you are completely satisfied with your purchase, but should you need to return an item, please read our policy below.

Returns & Cancellations

In accordance with the Consumer Contracts Regulations 2013, customers purchasing online have the right to cancel eligible orders within 14 days of receiving their goods, without providing a reason.

Once you have notified us of your cancellation, you have a further 14 days to return the goods.

For change-of-mind returns:

• Customers are responsible for return postage costs.
• Items should be returned complete, with original packaging where possible.
• Products must not have been used beyond what is reasonably necessary to inspect them.
• We reserve the right to make lawful deductions for any reduction in value caused by excessive handling.

Non-Returnable Items

For hygiene, safety and product quality reasons, the following products may be excluded from change-of-mind returns where permitted by law:

• Perishable dog treats, food and other products liable to deteriorate or expire rapidly.
• Products supplied with a hygiene seal that are unsuitable for return for health or hygiene reasons once that seal has been broken.
• Personalised or custom-made products manufactured to your specifications.

Please note: Standard, non-perishable dog treats and food products are not automatically exempt from statutory cancellation rights.

These exclusions do not affect your legal rights if goods are faulty, damaged or incorrectly supplied.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number, details of the issue and photographs where appropriate.

Under the Consumer Rights Act 2015, customers are entitled to appropriate remedies for goods that are faulty, not as described or not of satisfactory quality.

Where a return is required due to our error or a product fault, we will cover reasonable return postage costs.

Refunds

Once your return has been received, or you have provided suitable evidence of sending it back where applicable, we will process any refund due within 14 days.

Refunds will be issued to your original payment method unless otherwise agreed.

For cancellations of eligible orders, we will also refund the standard original delivery charge where required by law. Any additional cost for premium delivery services is non-refundable.

How to Request a Return

Please contact our customer service team with your order number and reason for return.

Please contact us before sending any items back so that we can provide the appropriate return instructions.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Hundsport UK